Refund policy

CReATe takes great pride in providing our clients with first class service. Our fee structure is clearly defined and there are no hidden costs. Only the registration fee is payable upfront. All other fees will only be charged after the blood and or tissue samples have been processed.

  1. Registration and collection kit fee is non-refundable.
  2. If blood and or tissue samples are not collected, the processing and storage fees are not payable.
  3. After sample is processed and tested, and if storage is terminated, only the storage fees will be refunded.
  4. Annual storage fee charges will be pro-rated for period of storage already provided.
  5. Transportation and packaging charges for transfer of samples to transplant centre is the parent’s responsibility and must be paid prior to release of sample. These fees will vary depending on location.